Automakers and their technology suppliers may be jostling for pole position in the race to bring self-driving cars to market, but their customers are wary. That is the conclusion of a major study by the premier arbiter of customer satisfaction and product quality. “In most cases, as technology concepts get closer to becoming reality, consumer curiosity and acceptance increase,” said Kristin Kolodge, executive director of driver interaction and HMI research at J.D.
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May 10, 2017